Frequently Asked Questions
ORDERING ON TYLERSTX.COM
1. What forms of payment does TYLER'S accept?
TYLER'S accepts Visa, Mastercard, Discover, American Express, and TYLER'S gift cards/TYLER'S Online Gift Certificates
2. Can a TYLER'S Gift Card be used online?
Yes, we currently accept TYLER'S Gift Cards online.
3. Can a TYLER'S Gift Certificate be used in-store?
No, Gift Certificates are only valid for online purchases.
4. How do I know if I've successfully placed an order?
After your order is submitted you will be directed to an order confirmation page with your order number. If you’ve reached this page, you can be assured your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.
If your order did not go through, you will need to place it again.
5. Are the quantities on TYLER'Stx.com always accurate?
TYLER'S is always continually improving. Our online inventory is maintained manually, so it may not always be up-to-date. If you have any questions or concerns about an item being in stock, contact us! We’ll be happy to help you out.
6. What if the item(s) I've ordered are Out-of-Stock?
In the event you order an item that is out-of-stock, TYLER'S will attempt to contact you, via email first then telephone, and discuss the options for an out-of-stock item. This may cause a delay in processing your order.
7. What are your processing times like?
Orders will be processed and shipped Monday-Friday. Orders placed on the weekends will be processed the following Monday. Please allow 1-5 business days for your order to process before it will ship.
8. Can I cancel an order once it has been placed?
You may cancel your order via email or telephone up to the time that your order is shipped from TYLER'S. If the order has already been processed and shipped, you cannot cancel the order. Once it has been shipped, you may return it for a refund. (see “Returns and Exchanges”)
RETURNS AND EXCHANGES
1. What is the Return/Exchange policy?
Our Risk Free Guarantee: TYLER'S is committed to customer satisfaction. If you are unhappy for any reason with the merchandise you receive, simply return it within 30 days of the shipping date for a refund (The returned items must be in re-sellable condition: unworn, unused, unwashed and in the original packaging with all original tags attached). After 30 days, you will receive online store credit in the form of a TYLER'S Online Gift Certificate. If you would like to exchange an item for another, simply return your original order for a refund, and place a new order for your desired product. Please note: The amount refunded excludes any outbound shipping paid on the original purchase.
- Clothing must be returned in original (unwashed) condition for resale with price tags attached.
- Footwear must be in new condition (no wear on the inside or outside). Shoe boxes must not have tape or any other shipping labels on them. Shoe boxes used as shipping boxes will not be accepted or may be subjected to a 20% re-boxing and stocking fee.
- Swimwear can be returned if it is unworn, and in its original condition with all tags and hygiene liners attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.
- Sunglasses, headphones, and watches are final sale and cannot be returned.
- Including, but not limited to: Sun Screen, Pomade, Shampoo, Perfume/Cologne, Chapstick. These items are considered final sale and cannot be returned or exchanged unless faulty.
2. How do I return an item?Send all items to:
7434 N Lamar Blvd
Austin, TX 78752
There are just four simple steps:
Complete the Return Form and enclose it with your return merchandise (no need to include the invoice…keep it for your records!). Pack all items in a secure carton or reuse the original packaging. Affix TYLER'S UPS Return Label (or postage of your choice at your own cost) to your package and drop off with the delivery service.
3. Do I have to pay to send merchandise back? (Free Returns!)
For your convenience, we provide a UPS Return Label generator on our website. If you decide to return an item, there is no cost for the use of our UPS Return Label . In the event a return is made due to defective merchandise or a wrong item was shipped, you will not be responsible for the cost of shipping the merchandise back. Simply use the UPS Return Label provided, or include a receipt for the postage paid and we will refund that amount to you.
4. Which method of shipping should I choose to send my items back?
You can choose any method you like (USPS, UPS, FedEx, etc.). If you use our return label, you must ship with UPS. We highly advise securing a tracking number for your return, as TYLER'S will not be liable for any return packages lost in transit.
5. How do I know if my return has been processed?
Please allow up to 10 business days for processing from the time you return your item(s) to us.
6. What if I was shipped the wrong item(s)?
We apologize for any shipping mistakes. Please fill out the Return form, affix the UPS Label to your package, and send the wrong item to us. We will be happy to correct it as quickly as possible. And remember, you will not be charged for using the return label since we made the mistake.
SHIPPING METHODS & TIMES
1. Does TYLER'S ship to P.O. Boxes or Military APO/FPO addresses?
Yes, we ship customer orders through USPS which deliver to PO Boxes and Military APO/FPO Addresses
2. How much does shipping and handling cost?
Shipping costs vary with every order. All shipping options and costs will be calculated for you during checkout. Remember, if you order over $50 of merchandise, TYLER'S will ship to you for free (in the contiguous US).
3. How long does it take for my order to ship once it is placed?
Orders will be processed and shipped Monday-Friday. Orders placed on the weekends will be processed the following Monday. Please allow 1-5 business days for your order to process before it will ship. Please note: Shipping may take longer due to items being out-of-stock or spread among various stores. In the case of out-of-stock merchandise, TYLER'S will attempt to contact the customer via email or telephone. TYLER'S reserves the right to cancel any order over 14 days with repeat attempted communication failure.
4. Can I track my order once it has been shipped?
Yes. You will receive a shipping confirmation email from TYLER'S, which will include the USPS tracking number. The tracking number will be automatically created once we box the item and put in on the dock. Please allow up to 72 hours for the tracking information to update once your receive the notification.
5.Does TYLER'S ship internationally?
At this time, TYLER'S does not ship internationally.