Returns & Exchanges
1. What is your Return/Exchange Policy?
Our Risk Free Guarantee: TYLER'S is committed to customer satisfaction. If you are unhappy for any reason with the merchandise you receive, simply return it within 30 days of the shipping date for a refund (The returned items must be in re-sellable condition: unworn, unused, unwashed and in the original packaging with all original tags attached). After 30 days, you will receive online store credit in the form of a TYLER'S Online Gift Certificate.
If you would like to exchange an item for another, please call us (512-478-5623) or email us (email@example.com) and we'll locate the replacement item and get it out to you ASAP. Please note: Additional Shipping costs may apply.
- Clothing must be returned in original (unwashed) condition for resale with price tags attached.
- Footwear must be in new condition (no wear on the inside or outside). Shoe boxes must not have tape or any other shipping labels on them. Shoe boxes used as shipping boxes will not be accepted or may be subjected to a 20% re-boxing and stocking fee.
- Swimwear can be returned if it is unworn, and in its original condition with all tags and hygiene liners attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.
- Sunglasses, headphones, and watches are final sale and cannot be returned.
- Including, but not limited to: Sun Screen, Pomade, Shampoo, Perfume/Cologne, Chapstick. These items are considered final sale and cannot be returned or exchanged unless faulty.
2. How do I return an item?
Send all items to:
7434 N Lamar Blvd
Austin, TX 78752
There are just four simple steps:
Complete the Return Form and enclose it with your return merchandise (no need to include the invoice…keep it for your records!). Pack all items in a secure carton or reuse the original packaging. Affix TYLER'S UPS Return Label (or postage of your choice at your own cost) to your package and drop off with the delivery service.
3. Do I have to pay to send merchandise back? (Free Returns!)
For your convenience, we provide a UPS Return Label generator on our website. If you decide to return an item, there is no cost for the use of our UPS Return Label . In the event a return is made due to defective merchandise or a wrong item was shipped, you will not be responsible for the cost of shipping the merchandise back. Simply use the UPS Return Label provided, or include a receipt for the postage paid and we will refund that amount to you.
4. Which method of shipping should I choose to send my items back?
You can choose any method you like (USPS, UPS, FedEx, etc.). If you use our return label, you must ship with UPS. We highly advise securing a tracking number for your return, as TYLER'S will not be liable for any return packages lost in transit.
5. How do I know my exchange/return has been processed?
Please allow up to 10 business days for processing from the time you return your item(s) to us. For exchanges, you will get an email confirmation once the items are on their way out to you.
6. What if I was shipped the wrong item(s)?
We apologize for any shipping mistakes. Please fill out the return/exchange form, affix the UPS Label to your package, and send the wrong item to us. We will be happy to correct it as quickly as possible. And remember, you will not be charged for using the return label since we made the mistake.
TYLER'S Easy Return Shipping Labels
Package items in the original packaging, if reusable, or in new packaging. Also, include your name and order number for our reference.
Click the link provided below to be redirected to our UPS return shipping label form. Please fill out this form with your information. You will be required to input a weight for your return package. This field is set for pounds, there is no need to specify lbs. For example, if your package is just one item please enter 1.0 into the weight field. Once form is completed click process shipment and your label will be generated.
Print this label and attach to your package, and drop it off at your closest UPS location.
Follow this link to generate your UPS return shipping label:
UPS Return Shipping Label
Thank you for shopping with TYLERStx.com!