Questions About Online Orders
When will my order be shipped?
Please allow 1-3 days for processing for your order. While we always strive to complete and ship orders as quickly as possible, depending on location of stock, it may take 1-3 days to collect all the items on your order. Orders placed after 12 p.m. CST, Monday-Thursday, will likely be processed the following day. Orders placed after 12pm on Fridays, or on a Saturday or Sunday, will likely be processed the following Monday.
How can I track my order once it's been shipped?
Once your order has been shipped, you will receive a shipping confirmation email from TYLER'S which will include the tracking information. Please allow up to 48 hours for the tracking information to update.
If it's been over 48 hours since your order has been shipped and the tracking information has not updated, please contact us at firstname.lastname@example.org for tracking information.
When will my order be delivered?
Order delivery time depends on the method of shipping you choose during the checkout process and the shipping location. All orders placed on tylerstx.com will be shipped from Texas. Please allow 1-3 business days of processing time for every order, before calculating delivery time.
Economy Shipping ($6) - If you choose Economy Shipping at checkout, your order could take 3-5 business days to arrive, not including processing time.
Expedited Shipping ($10) - If you choose the Expedited Shipping at checkout, your order could take 1-3 business days to arrive, not including processing time.
PO Box / Military APO Shipping - All PO Box and APO Delivery addresses will ship through USPS Priority Mail and can't be upgraded/changed to another delivery type. PO Box shipping typically takes between 2-5 days once the order has been processed and shipped. APO Delivery times vary depending on location.
*Delivery time may vary when shipping to Hawai'i and Alaska.
Can I edit or cancel my order?
You may edit or cancel your order via email or telephone up to the time that your order is shipped.
If the order has already been shipped, please see our Returns & Exchanges page for information on returning the product(s) to us and receiving a refund.
How do I return something from my order?
Step 1: Pack the item(s) in the original shipping material or a cardboard box. Please include the original packing slip, or a note with your name & order number.
Step 2: Click here to print out a pre-paid FedEx Return Label & attach the label to the package.
Step 3: Drop off your package at any FedEx location.
Please note: For your convenience, online orders can also be returned to any TYLER'S location or Racquet & Jog in Tyler, Texas, within 30 days.
If you'd like to use a delivery service other than FedEx, please send returns to:
7434 N Lamar Blvd
Austin, TX 78752
We advise securing a tracking number for your return if you use a different shipping method. TYLER'S will not be liable for any return packages lost in transit.
You will receive an email as soon as your refund or exchange has been processed. Please allow up to 10 business days for processing from the time you return your item(s) to us.
Please see our Returns & Exchanges page for more information.
STILL HAVE QUESTIONS?
Give us a call: (512) 407-9926
Email us: email@example.com