Frequently Asked Questions
1. What forms of payment does TYLER'S accept?
TYLER'S accepts all major Credit & Debit Cards, PayPal and TYLER'S gift cards.
2. Can a TYLER'S Gift Card be used online?
Yes, TYLER'S Gift Cards can be used online and in all of our stores.
3. How do I know if I've successfully placed an order?
After your order is submitted you will be directed to an order confirmation page with your order number. If you’ve reached this page, you can be assured your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.
4. How long will it take for my order to be processed & shipped?
Processing Time - While we always strive to complete and ship orders as quickly as possible. Depending on location of stock, it may take 1-3 days to collect all the items on your order. Any orders placed after 12pm CST will be processed the following day. Any order placed on the weekend will be processed the following Monday.
Economy Shipping - Economy shipping can take anywhere from 4-8 business days to arrive once it has been processed and shipped.
Expedited Shipping - Expedited Ground shipping typically takes 1-4 days once the order has been processed.
PO Box / Military APO Shipping - All PO Box and APO Delivery addresses will ship through USPS Priority Mail and can't be upgraded/changed to another delivery type. PO Box shipping typically takes between 2-5 days once the order has been processed and shipped. APO Delivery times vary depending on location.
5. What if I want to cancel my order?
You may cancel your order via email or telephone up to the time that your order is shipped from TYLER'S. If the order has already been processed and shipped, please see our Returns & Exchanges page for information on returning the product(s) to us and receiving a refund.
6. How much does shipping cost?
For all orders under $50, there will be a $6 shipping cost at checkout.
For orders $50 or more, shipping is free!
7. Can I track my order once it has been shipped?
Once your order has been shipped, you will receive a shipping confirmation email from TYLER'S which will include the tracking number. Please allow up to 48 hours for the tracking information to update.
8. Does TYLER'S ship internationally?
At this time, TYLER'S does not ship internationally.