FAQ's

How can we help you?

Below you will find answers to the questions we get asked the most.

How can we help you?

Below you will find answers to the questions we get asked the most.

ONLINE ORDERS

When will my order be shipped?

While we always strive to complete and ship orders as quickly as possible, depending on location of inventory, it may take 1-3* days to collect all the items on your order before they are shipped out.

Orders placed after 12 PM CST, Monday-Thursday, will likely be processed the following day.

Orders placed after 12 PM on Fridays, or on a Saturday or Sunday, will likely be processed the following Monday.

How can i track my order once it's been shipped?

Once your order has been shipped, you will receive a shipping confirmation email from TYLER'S which will include the tracking information.

Please allow upto 48 hours for the tracking information to update.

If it has been over 48 hours since your orders has been shipped and the tracking information has not updated, please contact us at support@tylerstx.com for tracking information.

When will my order be delivered?

After 1-3 business days of processing, all order are shipped from Texas via FedEx, with the exception of orders shipping to a PO box or Military APO*. Once your order is shipped, delivery time is typically 2-5 business days, depending on where you are located.

You will receive an email with tracking information and estimated delivery date once your order has been shipped.

 

PO Box and APO delivery addresses will ship through USPS Priority Mail and cannot be upgraded/changed to another delivery type at this time.

PO Box shipping typically takes between 2-5 days once the order has been processed and shipped. APO delivery times vary depending on location.

* Delivery time may vary when shipping to Hawai'i and Alaska.

Can i edit or cancel my order?

You may edit or cancel your order via email or telephone up to the time that your order is shipped.

If the order has already shipped, please see our Returns and Exchanges page for more information on returning the product(s) to us and receiving a refund.

How do i return something from my order?

 

Step 1

Pack the item(s) in the original shipping material or a cardboard box. Please include the original packing slip, or a note with your name & order number.

 

Step 2

Click here to print out a prepaid FedEx Return Label & attach the label to the package.

 

Step 3

Drop off your package at any FedEx location.

Online orders can also be returned to any TYLER'S location or Racquet & Jog in Tyler, Texas, within 30 days.

 

If you'd like to use a delivery service other than FedEx, please send returns to:

TYLER'S Returns - 7434 N Lamar Blvd, Austin, TX 78752

 

We advise securing a tracking number for your return if you use a different shipping method. TYLER'S will not be liable for any return packages lost in transit. You will receive an email as soon as your refund or exchange has been processed. Please allow up to 10 business days for processing from the time you return your item(s) to us.

We can not currently tell FedEx to pickup returns at your house or business. You must drop off returns at a local FedEx location.

Please see our Returns & Exchanges page for more information.

ONLINE ORDERS

When will my order be shipped?

While we always strive to complete and ship orders as quickly as possible, depending on location of inventory, it may take 1-3* days to collect all the items on your order before they are shipped out.

Orders placed after 12 PM CST, Monday-Thursday, will likely be processed the following day.

Orders placed after 12 PM on Fridays, or on a Saturday or Sunday, will likely be processed the following Monday.

How can i track my order once it's been shipped?

Once your order has been shipped, you will receive a shipping confirmation email from TYLER'S which will include the tracking information.

Please allow upto 48 hours for the tracking information to update.

If it has been over 48 hours since your orders has been shipped and the tracking information has not updated, please contact us at support@tylerstx.com for tracking information.

When will my order be delivered?

After 1-3 business days of processing, all order are shipped from Texas via FedEx, with the exception of orders shipping to a PO box or Military APO*. Once your order is shipped, delivery time is typically 2-5 business days, depending on where you are located.

You will receive an email with tracking information and estimated delivery date once your order has been shipped.

 

PO Box and APO delivery addresses will ship through USPS Priority Mail and cannot be upgraded/changed to another delivery type at this time.

PO Box shipping typically takes between 2-5 days once the order has been processed and shipped. APO delivery times vary depending on location.

* Delivery time may vary when shipping to Hawai'i and Alaska.

Can i edit or cancel my order?

You may edit or cancel your order via email or telephone up to the time that your order is shipped.

If the order has already shipped, please see our Returns and Exchanges page for more information on returning the product(s) to us and receiving a refund.

How do i return something from my order?

Step 1

Pack the item(s) in the original shipping material or a cardboard box. Please include the original packing slip, or a note with your name & order number.

 

Step 2

Click here to print out a prepaid FedEx Return Label & attach the label to the package.

 

Step 3

Drop off your package at any FedEx location.

Online orders can also be returned to any TYLER'S location or Racquet & Jog in Tyler, Texas, within 30 days.

 

If you'd like to use a delivery service other than FedEx, please send returns to:

TYLER'S Returns - 7434 N Lamar Blvd, Austin, TX 78752

 

We advise securing a tracking number for your return if you use a different shipping method. TYLER'S will not be liable for any return packages lost in transit. You will receive an email as soon as your refund or exchange has been processed. Please allow up to 10 business days for processing from the time you return your item(s) to us.

We can not currently tell FedEx to pickup returns at your house or business. You must drop off returns at a local FedEx location.

Please see our Returns & Exchanges page for more information.

International orders

Currently, we are only able to ship orders domestically within the United States. We hope to offer international shipping in the future!

SHIPPING POLICY

Processing Time

While we always strive to complete and ship orders as quickly as possible, it may take 1-3 business days to process your order before it is shipped. Processing time for orders placed Friday-Sunday will likely begin the following Monday. If you are located near a TYLER'S store and would like to see if your order is eligible for in-store pickup, please give us a call.

FedEx Standard Ground Shipping

$6 at checkout. Orders shipped with FedEx Home Delivery or Ground can take 2-5 business days to arrive once it ships. All orders are shipped out from Texas. Shipping fees are non-refundable. Please allow 1-3 days for processing on all orders.

FREE Shipping

If your order value (Subtotal, before shipping fee) is $75 or more, you qualify for free Standard shipping, with the exception of YETI Coolers which have their own shipping prices listed with the product.

PO Box / Military APO Shipping

All PO Box and APO Delivery addresses will ship through USPS Priority Mail and can't be upgraded/changed to another delivery method at this time.

Signature

Please note that if your order value is $300 or higher, a signature may be required at the time of delivery to ensure a safe arrival for your order.

STILL HAVE QUESTIONS?

FORMS OF PAYMENT