FAQ's

How can we help you?

Below you will find answers to the questions we get asked the most.

How can we help you?

Below you will find answers to the questions we get asked the most.

ONLINE ORDERS

When will my order be shipped?

While we always strive to complete and ship orders as quickly as possible, depending on location of inventory, it may take 1-3* days to collect all the items on your order before they are shipped out.

Orders placed after 12 PM CST, Monday-Thursday, will likely be processed the following day.

Orders placed after 12 PM on Fridays, or on a Saturday or Sunday, will likely be processed the following Monday.

How can i track my order once it's been shipped?

Once your order has been shipped, you will receive a shipping confirmation email from TYLER'S which will include the tracking information.

Please allow upto 48 hours for the tracking information to update.

If it has been over 48 hours since your orders has been shipped and the tracking information has not updated, please contact us at support@tylerstx.com for tracking information.

When will my order be delivered?

After 1-3 business days of processing, all order are shipped from Texas via FedEx, with the exception of orders shipping to a PO box or Military APO*. Once your order is shipped, delivery time is typically 2-5 business days, depending on where you are located.

You will receive an email with tracking information and estimated delivery date once your order has been shipped.

 

PO Box and APO delivery addresses will ship through USPS Priority Mail and cannot be upgraded/changed to another delivery type at this time.

PO Box shipping typically takes between 2-5 days once the order has been processed and shipped. APO delivery times vary depending on location.

* Delivery time may vary when shipping to Hawai'i and Alaska.

Can i edit or cancel my order?

You may edit or cancel your order via email or telephone up to the time that your order is shipped.

If the order has already shipped, please see our Returns and Exchanges page for more information on returning the product(s) to us and receiving a refund.

How do i return something from my order?

 

Step 1

Pack the item(s) in the original shipping material or a cardboard box. Please include the original packing slip, or a note with your name & order number.

 

Step 2

Click here to print out a prepaid FedEx Return Label & attach the label to the package.

 

Step 3

Drop off your package at any FedEx location.

Online orders can also be returned to any TYLER'S location or Racquet & Jog in Tyler, Texas, within 30 days.

 

If you'd like to use a delivery service other than FedEx, please send returns to:

TYLER'S Returns - 7434 N Lamar Blvd, Austin, TX 78752

 

We advise securing a tracking number for your return if you use a different shipping method. TYLER'S will not be liable for any return packages lost in transit. You will receive an email as soon as your refund or exchange has been processed. Please allow up to 10 business days for processing from the time you return your item(s) to us.

We can not currently tell FedEx to pickup returns at your house or business. You must drop off returns at a local FedEx location.

Please see our Returns & Exchanges page for more information.

ONLINE ORDERS

When will my order be shipped?

While we always strive to complete and ship orders as quickly as possible, depending on location of inventory, it may take 1-3* days to collect all the items on your order before they are shipped out.

Orders placed after 12 PM CST, Monday-Thursday, will likely be processed the following day.

Orders placed after 12 PM on Fridays, or on a Saturday or Sunday, will likely be processed the following Monday.

How can i track my order once it's been shipped?

Once your order has been shipped, you will receive a shipping confirmation email from TYLER'S which will include the tracking information.

Please allow upto 48 hours for the tracking information to update.

If it has been over 48 hours since your orders has been shipped and the tracking information has not updated, please contact us at support@tylerstx.com for tracking information.

When will my order be delivered?

After 1-3 business days of processing, all order are shipped from Texas via FedEx, with the exception of orders shipping to a PO box or Military APO*. Once your order is shipped, delivery time is typically 2-5 business days, depending on where you are located.

You will receive an email with tracking information and estimated delivery date once your order has been shipped.

 

PO Box and APO delivery addresses will ship through USPS Priority Mail and cannot be upgraded/changed to another delivery type at this time.

PO Box shipping typically takes between 2-5 days once the order has been processed and shipped. APO delivery times vary depending on location.

* Delivery time may vary when shipping to Hawai'i and Alaska.

Can i edit or cancel my order?

You may edit or cancel your order via email or telephone up to the time that your order is shipped.

If the order has already shipped, please see our Returns and Exchanges page for more information on returning the product(s) to us and receiving a refund.

How do i return something from my order?

Step 1

Pack the item(s) in the original shipping material or a cardboard box. Please include the original packing slip, or a note with your name & order number.

 

Step 2

Click here to print out a prepaid FedEx Return Label & attach the label to the package.

 

Step 3

Drop off your package at any FedEx location.

Online orders can also be returned to any TYLER'S location or Racquet & Jog in Tyler, Texas, within 30 days.

 

If you'd like to use a delivery service other than FedEx, please send returns to:

TYLER'S Returns - 7434 N Lamar Blvd, Austin, TX 78752

 

We advise securing a tracking number for your return if you use a different shipping method. TYLER'S will not be liable for any return packages lost in transit. You will receive an email as soon as your refund or exchange has been processed. Please allow up to 10 business days for processing from the time you return your item(s) to us.

We can not currently tell FedEx to pickup returns at your house or business. You must drop off returns at a local FedEx location.

Please see our Returns & Exchanges page for more information.

International orders

Currently, we are only able to ship orders domestically within the United States. We hope to offer international shipping in the future!

COVID-19 FAQ's

are tyler's store locations still open?

As of 5/1/20, all of our physical store locations are open. Select locations also offer Curbside Pickup..

Check our store locations page for latest store hours.

Is tyler's still fullfilling online orders?

Yes. We will continue to fulfill orders on a regular schedule.

what measures is tyler's taking to prevent the spread of infection?

TYLER'S employees are continuing to follow procedures suggested by the World Health Organization and CDC to help prevent the spread of the infection.

Our top priority if ensuring the health and safety of our employees and supporting communities.

We will continue to monitor our local communities and make adjustments when necessary.

If you have any questions, comments or concerns please do not hesitate to reach out to our support team.

COVID-19 FAQ's

are tyler's store locations still open?

As of 5/1/20, all of our physical store locations are open. Select locations also offer Curbside Pickup..

Check our store locations page for latest store hours.

Is tyler's still fullfilling online orders?

Yes. We will continue to fulfill orders on a regular schedule.

what measures is tyler's taking to prevent the spread of infection?

TYLER'S employees are continuing to follow procedures suggested by the World Health Organization and CDC to help prevent the spread of the infection.

Our top priority if ensuring the health and safety of our employees and supporting communities.

We will continue to monitor our local communities and make adjustments when necessary.

If you have any questions, comments or concerns please do not hesitate to reach out to our support team.