Frequently Asked Questions
ORDERING ON TYLERSTX.COM
1. What forms of payment does TYLER'S accept?
TYLER'S accepts Visa, Mastercard, Discover, American Express, and TYLER'S gift cards.
2. Can a TYLER'S Gift Card be used online?
Yes. We currently accept TYLER'S Gift Cards online.
3. How do I know if my order was placed successfully?
After your order is submitted you will be directed to an order confirmation page with your order number. If you’ve reached this page, you can be assured your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.
If your order did not go through, you will need to place it again (See, “What if my order was declined? ”.
4. What if my order was declined?
The most common reason for an order being declined is a conflict between the billing information you provided and what is on file with your credit card company. Upon check out, when you enter your credit card information for payment, click the link to the right to change your billing information. If you place three unsuccessful attempts, the system will lock you out and reset after 45 minutes for security purposes.
5. Are the quantities on TYLER'S always accurate?
TYLER'S is always continually improving. Currently our inventory online is maintained manually so it may not always be up-to-date, however we are in the process of updating our system so it will soon all be automatic. If you have any questions or concerns about an item being in stock, contact us! We’ll be happy to help you out.
In the event you order an item that is out-of-stock, TYLER'S will attempt to contact you, via email first then telephone, and discuss the options for an out-of-stock item. This may cause a delay in processing your order.
6. Can I cancel an order once it has been placed?
You may cancel your order via email or telephone up to the time that your order is shipped from TYLER'S. If the order has already been processed and shipped, you cannot cancel the order. Once it has been shipped, you may return it for a refund. (see “Returns and Exchanges”)
RETURNS AND EXCHANGES
1. What is your Return/Exchange Policy?
Our Risk Free Guarantee: TYLER'S is committed to customer satisfaction. If you are unhappy for any reason with the merchandise you receive, simply return it within 30 days of the shipping date for a refund (merchandise must be in the condition it was received). After 30 days, you may exchange your item(s) at their current selling price or you will receive online store credit in the form of a TYLER'S Online Gift Certificate.
Hassle-Free Returns and Exchanges:
The merchandise must be returned in original condition for resale with price tags attached, unless defective
Footwear must be in new condition (no wear on the inside or outside), unless defective.
Swimwear must have original tags and hygiene liners attached. It also must be in original condition (absolutely NO wear), unless defective
Sunglasses, headphones, and watches are final sale and cannot be returned. Please contact the manufacturer about defective returns.
For an exchange, if the price of the new item is higher, your credit card will be charged for the difference. If the price of the new item is lower, you will be credited the balance, provided return is within 30 days from the date order was shipped.
2. How do I Return/Exchange an item?
Send all items to:
7434 N Lamar Blvd
Austin, TX 78752
There are just four simple steps:
Complete the Return & Exchange Form and enclose it with your return merchandise. (No need to include the Invoice…keep it for your records!)
Pack all items in a secure carton or reuse the original packaging.
Affix the included UPS Return Label (or postage of your choice) to your package and send away!
Please note that your exchange item(s) may be out of stock by the time your return is received. We suggest you list three choices as indicated on the Return & Exchange Form, or specify that you would like to receive an online store credit. If your exchange is out-of-stock, we will contact you via email or telephone to discuss your options.
3. Do I have to pay to send merchandise back?
Customers are responsible for shipping all exchange/return merchandise back to us (unless defective or the wrong items were shipped). For your convenience, we include a UPS Return Label in most packages.
If you decide to return or exchange an item, the cost of the UPS Return Label (stated on your invoice) will be deducted from your refund or charged to your credit card.
In the event a return is made due to defective merchandise or a wrong item was shipped, you will not be responsible for the cost of shipping the merchandise back. Simply use the UPS Return Label provided, or include a receipt for the postage paid and we will refund that amount to you.
TYLER'S will cover the cost to ship exchanged items back to you (via USPS) to offset the cost you incurred shipping the items back to TYLER'S. TYLER'S reserves the right to revoke this policy on a case-by-case basis in the event we deem a customer is abusing it.
4. Which method of shipping should I choose to send my items back?
You can choose any method you like (USPS, UPS, FedEx, etc.). If you use our return label, you must ship with UPS. We highly advise securing a tracking number for your return, as TYLER'S will not be liable for any return packages lost in transit.
5. How do I know my exchange/return has been processed?
Please allow up to 10 business days for processing from the time you return your item(s) to us. For exchanges, you will get an email confirmation once the items are on their way out to you.
6. What if I was shipped the wrong item(s)?
We apologize for any shipping mistakes. Please fill out the return/exchange form, affix the UPS Label to your package, and send the wrong item to us. We will be happy to correct it as quickly as possible. And remember, you will not be charged for using the return label since we made the mistake.
SHIPPING METHODS & TIMES
1. Does TYLER'S ship to P.O. Boxes or Military APO/FPO addresses?
Yes, we ship customer orders through USPS which deliver to PO Boxes and Military APO/FPO Addresses
2. How much does shipping and handling cost?
Shipping costs vary with every order. All shipping options and costs will be calculated for you during checkout. Shipping costs will be calculated based on weight of package, shipping location and other various UPS charges. Remember, if you order over $50 of merchandise, TYLER'S will ship to you for free (in the contiguous US).
3. How long does it take for my order to ship once it is placed?
Please allow up to 5 business days for TYLER'S to process your order and 2-4 business days for USPS to deliver. Note that tylerstx.com will not ship on weekends or holidays.
Please note-shipping may take longer due to items being out-of stock or spread among various stores. In the case of out-of-stock merchandise, TYLER'S will attempt to contact the customer via email or telephone. TYLER'S reserves the right to cancel any order over 30 days repeated communication attempts fail
4. Can I track my order once it has been shipped?
Yes. You will receive a shipping confirmation email from TYLER'S, which will include the USPS tracking number. The tracking number will be automatically created once we box the item and put in on the dock. The tracking will not be updated for several hours until the Postal Service scans it for destination shipping.
5. Does TYLER'S ship internationally?
At this time, TYLER'S does not ship internationally.